Frequently Asked Questions
Answers
How
soon can I receive my order?
- Our products are made to order. We have some stock items that can ship out today if your order is placed before 3pm Mountain Time. These are available on the Same Day ship Page. Click here to view shippers estimated Ship time map. If we make your medallion it takes 3 weeks fabrication time. Waterjet Wonders, Ltd. uses precise CNC (Computer Numerical Control) machines to cut individual pieces. The designs are all generated by us using our knowledge/experience in the floor-wall hard surface industry. We modify these designs from time to time to incorporate advances in material, technology or processes that allow us to better manufacture them as promised.
What
sizes do your medallions and borders come in?
- Our borders (aka 'Listellos') come in various sizes depending on design; 4"x12", 4.5"x12", 6"x12", etc. These are available on the Borders Page. Medallions are made 12",18",24" (Designer Series only) ,30",36",48",60",72", and larger (Designer and Classic Series). Premier Series start @ 36" round and 36"x54" ovals. Medallions are indexed thru the Online Catalog Page. They are grouped according to design complexity(cost) and styling .
How much does it cost?
- Pricing is based on the size, the location of a specialty stone if used and complexity of design; Designer, Classic, or Premier series. All prices quoted will include shipping. Even though the on-line shopping cart has made it easier for the consumer to purchase items, it eliminates personal customer service-which you, as the consumer, rightfully deserves for products such as those we offer. We enjoy speaking with you directly about the specifics of the medallion, border or mural you are looking for (size,shape,color, etc.). We may make suggestions on material choices that will fit your application and cost targets.
Are your Medallions veneers laminated on a metal backer?
- No. The stones/ materials we use in our products are 3/8" thick solid stone. We do not laminate backing to veneers (as in laminated counter tops). Along with a multitude of dissimiliar material issues, metal backed medallions may crack over time, arrive bowed and do not adhere well with traditional adhesives. Over time veneer medallions are perceived similarly as laminated counter tops are now.
I am interested in a Premier Series medallion, can I ship you my tile for the surround?
- Certainly! Just provide us with your grout joint size. Once you have placed your order we can tell you how many tiles we would need for your medallion surround. If you would like us to provide the surround tiles, we can do that too. These are examples of Minturno surround square on point and Monterossa surround Oval.
What are your medallions made from?
Can I choose my own stone colors?
How do
your products differ from the competition?
- Waterjet wonders, Ltd. has been in Colorado USA since its incorporation in January 2001. We take pride in our work and that pride is reflected in every product that leaves our facility. We design all the products and use machine precision (Computer Numerical Control) Waterjet cutting machines to cut products. Our grout lines are less than 1/32". Our materials are not veneers and we know all our suppliers. We use highest quality adhesives. These factors reflect greatly in the products we ship. Side by side our product (the Original) always looks better than the copy.Click here to view side by side comparison
- We have the Largest inventory of product selections in the industry. A great variety of available standard sizes. Many inlays are available in stock for an immediate delivery.
- We have a skilled team of designers and engineers to meet any challenge. Our expertise allows us to successfully design and produce unique, beautiful floors around the globe.
- After reciept of your designs you will recognize the quality. Your cost for this quality is competitively low.
Where are your products made?
- Here at our facility in Windsor, Colorado. We do NOT order items from foreign countries and pass them off as made in USA. We pride ourselves in high quality regardless of size of order. Our Facility.
Do you sell direct?
- We will help you with your order if we do not have a retail location in your area. If you would like to know if there is a retailer in your area please email or give us a call.
I heard wood veneer medallions are prone to splitting. Can I mount your medallions in my wood floor?
What
is the cost of shipping?
- Shipping is FREE in the 48 contiguous states. We have an excellent ship success rate and have negotiated the best trucking rates due in part to this.
Can you do custom designs?
- Absolutely! We need to know the size of the medallion, mural or border. We would also need to have a picture of what you would like. It can be a sketch, photo, or almost anything. We have even taken designs from handmade quilted tissue boxes before. Custom does not mean copy. All of our designs are copyrighted and therfore we respect others copyrights. Custom design from Aztec records. Go back to home page and Browse thru the Photo Gallery for projects that may be similiar to yours.
What is your Return policy?
Do you offer a contractors discount?
- We have dealership opportunities available to contractors with a showroom that would enable an earned discount. Please contact us about dealership opportunities.
Do you have 2nds for cheap?
- No, if you need an immediate ship product we keep a limited stock of popular designs, sizes and stone selections in stock. They are in perfect condition for last minute additions. These are available on the Same Day ship Page.
What kind of sealer do you use on your medallion?
- Our products do not arrive sealed. Since all sealers are created differently, you should seal your product when you seal the rest of the project, available at your local hardware store. We recommend DuPont Advanced Stone & Tile Sealer.
Can I visit your facility?
- We have a beautiful showroom that is available by appointment. Please call ahead 970-674-1070 and we'll make sure the right person is there for your project.
